Terms of Service

Terms of Service

Welcome to Kiwihub! By using our platform, you agree to comply with these Terms of Service. Kiwihub provides a multi-tenant e-commerce solution that allows users to create and manage online stores.

Definitions

• 'Kiwihub' Refers to the web platform and its services.
• 'Client' Refers to the store owner who creates and manages a tenant.
• 'Customer' Refers to end-users purchasing from a store created on Kiwihub.
• 'Store' Refers to an individual store created within Kiwihub.

Account Registration

• Clients must provide accurate details including name, email, phone number, store name, country, currency, and business type.
• Customers must provide email, phone number, and name to register and place orders.
• Social media login via Google and Facebook is available for both Clients and Customers.

Data Collection and Usage

• Kiwihub collects data for user experience improvement using Facebook Pixel, Facebook Conversion API, and Google Tag Manager.
• Payment details are not stored as Kiwihub integrates with third-party payment providers (Stripe, Iyzico, Upay).
• Checkout requires address information for shipping.

Service Availability and Termination

• Kiwihub provides services globally and offers a complete free package.
• If a Client discontinues service, their data may be retained, and periodic emails will be sent regarding data storage.
• Clients can request account deletion, which permanently removes personal data.

Content Ownership

• Clients retain ownership of their store data, including products, categories, brands, and sales.
• Kiwihub reserves the right to use anonymized analytics for service improvements.

Security & Authentication

• Kiwihub uses JWT-based authentication for both Clients and Customers.
• Security best practices include HTTP-only cookies for tokens, short expiration times, and refresh tokens.

Third-Party Integrations

Kiwihub integrates with external services such as:

• Payment providers : (Stripe, Iyzico, Upay)
• Analytics tools : (Facebook Pixel, Google Tag Manager)
• Hosting providers : (OVH, Cloudflare)

Limitation of Liability

Kiwihub is not responsible for:

• Transactions between Clients and Customers.
• Service interruptions due to external factors (e.g., hosting provider issues).

Changes to Terms

Kiwihub may update these Terms, and Clients will be notified via email.